Try to resolve it at the agency, take notes, and make copies Follow these best practice recommendations for more positive results: Be pleasant and decent. Treat workers with respect and courtesy. Research takes time.
Workers must juggle many tasks and time demands. Be persistent. Give workers a reasonable amount of time, and then check back. Gather data and material to explain and exhibit the situation logically. Outline or summarize your main points.
Read what agencies send you and be mindful of directions and deadlines. Ask to elevate if the lower level people do not understand you. An oral complaint might be quick to solve a problem, but if it does not yield results, then file a written complaint. Spend time explaining yourself.
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